Terms of Service

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this websites particular products and/or services, you shall be subject to any posted guidelines or rules applicable to such products/services, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the TOS. Any participation in this website will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this website.

Disclaimer and Liability
Every effort has been made to ensure the information contained on the Website is correct, however Cloud Footwear North America makes no warranty as the accuracy, comprehensiveness, or correctness of any products on the Website, and shall not be responsible or liable for any error or omissions in that information.

Cloud Footwear North America, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.


All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Cloud Footwear North America, its suppliers and/or licensors, unless expressly indicated as otherwise. The Website content is protected by Canadian and international copyright and trade mark laws. You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorized in writing by Cloud Footwear North America. You must not frame or embed in another website any of the material appearing on this website without our prior written consent. You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.


Cloud North America takes the security of your personal information very seriously. For more information please see our privacy policy.

Security of Your Account
If you create an account with Cloud Footwear North America you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorized to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details. You must notify Cloud Footwear North America if at any time you believe someone has access to your password.

Reviews and Comments
You may post reviews and make, comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of “spam.” Cloud Footwear North America reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Cloud Footwear North America a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Cloud Footwear North America may create.


Local tax obligations such as GST are subject to change and users of the Website will not be informed by Cloud Footwear North America if a change occurs.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

We may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors. Cloud Footwear North America has the right to refuse or cancel any Orders placed at any time. Cloud Footwear North America’s right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, Cloud Footwear North America will immediately issue a credit to your credit card account in the amount of the charge.

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order for products that are offered for sale by us through the Site (Products) and in connection with an order made using the Site, is true and correct. Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. Cloud Footwear North America has the right to accept or decline your order at any time after receipt of your order. We may require additional verifications or information before accepting any order.

Cloud Footwear North America reserves the right to refuse any order without giving reason. If we cancel an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.

Customer Communications

Cloud Footwear North America will communicate with you about your order and the purchased product using email and sometimes telephone if necessary. Account holders must provide a valid email address and telephone number to Cloud Footwear North America for this purpose.

From time to time, Cloud Footwear North America will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by editing your newsletter settings or using the unsubscribe function in the electronic marketing communication.

Item Availability

Some of our high traffic items can experience an above average inventory turn over. We have implemented processes that mitigate the chance of an item being unavailable, but upon occasion, an item may become unavailable after it has purchased by a customer. In this event, we reserve the right to cancel and refund the order, unless a suitable replacement can be found and is agreed to by the customer.

Order Cancellations

You may cancel your order or parts of your order if it has not yet been dispatched by Cloud Footwear North America. Cloud Footwear North America will provide a full refund for cancelled orders. We do not charge a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order.

Cloud Footwear North America also reserves the right to cancel your order if:

· You provide an unauthorized credit card

· We are unable to process payment on the credit card provided

· You provide invalid personal details

· The product has become unavailable

Cloud Footwear North America will notify you before cancelling your order.

Suspension, Termination and Effect of Termination

If you breach these terms and conditions, Cloud Footwear North America reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Cloud Footwear North America reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Changes to Terms and Conditions

Cloud Footwear North America reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website for any updated Terms and Conditions.

Contact Us
If you have any questions or comments, please feel free to reach out: hello@cloudfootwear-na.com or call our toll free number: 1 (888) 656-7727