We want you to love your Cloud purchases. If your new shoes don’t live up to your expectations, no worries! Simply ship your unworn Cloud shoes to us for a refund or exchange for a new pair.
• • • • • RETURN POLICY • • • • •
Please read the full return policy PRIOR to requesting a return
• All merchandise returned must be in brand-new condition: unworn, in original packaging, with tags still attached.
• Worn footwear cannot be returned, unless it is manufacturer defective product (subject to approval). We allow claim for defective product (subject to approval) within 6 months from purchase date, with online order number provided.
• Shoe care products, replacement insoles, socks and home slippers are FINAL SALE and cannot be returned.
• Shoes labelled as “Final Sale" can be returned using our portal but you will be charged a $15 processing fee. Please double check your product name before processing.
• Online returns can only be made for merchandise purchased on our website. Return for purchases made in-store, or from Nordstrom or Zappos, must be done through the original location where you purchased the footwear.
• FREE return is only applicable for customers within the 48 contiguous states (for Canadian returns please visit our Canadian website).
• If you are located outside the area specified above, you will be responsible for return shipping. Please contact our customer service representatives to process your return for you.
• • • • • RETURNS & EXCHANGES • • • • •
Click on the button below to begin a return request. When we receive your request we will send a UPS return label to your email address. Please read our return policy prior to requesting a return.
Starting December 2021 we now accept exchanges. An exchange can only be made for the exact same product in a different size or a selection of different colors, based on availability.