We want you to love your Cloud purchases. If your order doesn’t live up to your expectations, no worries! You may return your unworn Cloud shoes for a refund. Simply read our return policy on this page and fill up the return form.
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Please read the full return policy below prior to completing the form
- All merchandise returned must be in brand-new condition: unworn, in original packaging, with tags still attached.
- Worn footwear cannot be returned, unless it is manufacturer defective product (subject to approval). We allow claim for defective product (subject to approval) within 6 months from purchase date, with online order number provided.
- Shoe care products, replacement insoles, socks and home slippers are FINAL SALE.
- FINAL SALE styles cannot be returned. Please double check your order.
- Online returns can only be made for merchandise purchased on our website. Return for purchases made in store must be done through the original store where you purchase the footwear.
- FREE return is only applicable for customers within North America (limited to 48 contiguous states and Canada, excluding the territories).
- If you are located outside the area specified above, you will be responsible for return shipping and may use any shipping courier of your choice. Tracked shipping is recommended as we won’t be responsible if your return merchandise is lost on the way.
If you are looking to EXCHANGE your Cloud shoes, please proceed with the return process here. To expedite the exchange process, simply place a new order on our website for the pair that you would like instead, and while your refund is processing your new pair will be shipped to you!