48 contiguous states and Canadian provinces

We want you to love your Cloud purchases. If your order doesn’t live up to your expectations, no worries! You may return your purchase for an exchange or a refund. Simply choose one of the options on this page and fill up the return/exchange form.

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Please read the full return and exchange policy below prior to completing the form

- Our team will get back to you in the next 2 business days through email with a shipping label you can easily download and print. Please note that our business days are Monday through Friday 9am to 5pm EST. Requests made outside of business hours will be processed on the following business day.

- All merchandise returned and exchanged must be in brand-new condition: unworn, in original packaging, with tags still attached.

- Worn footwear cannot be returned or exchanged, unless it is manufacturer defective product (subject to approval). We allow claim for defective product (subject to approval) within 6 months from purchase date, with online order number provided.

- Shoe care products and replacement insoles are FINAL SALE.

- FINAL SALE items cannot be returned or exchanged.

- Online returns/exchanges can only be made for merchandise purchased on our website. Return/exchange for purchases made in store must be done through the original store where you purchase the footwear.

- FREE return and FREE exchange are only applicable for customers within North America (limited to 48 contiguous states and Canada, excluding the territories).

- If you are located outside the area specified above, you will be responsible for return shipping and may use any shipping courier of your choice. Tracked shipping is recommended as we won’t be responsible if your return merchandise is lost on the way.






Please indicate in the message section:

- If you are requesting a speedy exchange or a return

- Your Cloud order number

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