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Exchanges & Returns

We want you to love your Cloud purchases. If your order doesn’t live up to your expectations, no worries! You may return your purchase for an exchange credit or a refund, simply fill up a form by clicking the button here.

Please read the full return and exchange policy below prior to completing the form.

– Our team will get back to you in the next 48 hours through email with a shipping label you can easily download and print. Please note that our business days are Monday through Friday 9 am to 5 pm ET. Request made outside the business hours will be processed on the following business day.
– Affix the label to the shipping package and drop off at your nearest UPS location.
– In case of a return, your money will be refunded to the original method of payment once the original pair arrives to our warehouse. This process may take 3 to 5 business Days.
– In the case of an exchange, you will receive a credit for the amount you paid, back into the original method of payment once you drop off the original pair at the UPS store. In order to expedite the process we ask you to buy the desired pair with the credit, this way you will receive your new pair without delays.
– All merchandise must be in brand-new condition: unworn, in original packaging, with tags on.
– Worn footwear cannot be returned or exchanged, unless it is manufacturer defective product (subject to approval). We allow claim for defective product (subject to approval) within 6 months from purchase date, with online order number provided.
– Shoe care products and replacement insoles are FINAL SALE.
– Online returns/exchanges can only be made for merchandise purchased on our website. Return/exchange for purchases made in store must be done through the original store where you purchase the footwear.
– FREE return and exchange are only applicable for customers within North America (limited to 48 contiguous states and Canada, excluding the territories).
– If you are located outside the area specified above and/or returning items that are not eligible for free returns/exchange, you will be responsible for return shipping and may use any shipping courier of your choice. Tracked shipping is recommended as we won’t be responsible if your return merchandise is lost on the way.