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Exchanges & Returns

We want you to love your Cloud purchases. If your order doesn’t live up to your expectations, no worries! You may return your purchase for an exchange or a refund, simply fill up a form by clicking the button here.

Please read the full return and exchange policy below prior to completing the form.

– Our team will get back to you in the next few hours up to 1 business day through email with a shipping label you can easily download and print.

– Affix the label to the shipping package and drop off at your nearest UPS location.

– In case of a return, your money will be refunded to the original method of payment.

– In the case of an exchange, the product you would like to exchange for will be shipped to you.

– All merchandise must be in brand-new condition: unworn, in original packaging, with tags on.

– Worn footwear cannot be returned or exchanged, unless it is manufacturer defective product (subject to approval). We allow claim for defective product (subject to approval) within 6 months from purchase date, with online order number provided.

– Online returns/exchanges can only be made for merchandise purchased on our website. Return/exchange for purchases made in store must be done through the original store where you purchase the footwear.

  • The following items are not eligible for a free return or exchange
  • > Lucky Last SALE (purchases prior to August 2, 2019 will follow no free return/exchange policy)
  • > Replacement insoles and laces (unless purchased and returned with shoes)
  • > Shoe care products (unless purchased and returned with shoes)

– FREE return and exchange are only applicable for customers within North America (limited to 48 contiguous states and Canada, excluding the territories).

– If you are located outside the area specified above and/or returning items that are not eligible for free returns/exchange, you will be responsible for return shipping and may use any shipping courier of your choice. Tracked shipping is recommended as we won’t be responsible if your return merchandise is lost on the way.